I get a message that says I need to install the Media Feature pack, where do I get it? If your users see an error that says, "We couldn't connect to the remote PC because of a security error. My main concern is that I cant connect Virtual Desktop in my Oculus Quest with Shadow. If you have anti-viruses other than Windows Defender, they could be preventing the app from launching correctly. When prompted for the registration token, remove the entry INVALID_TOKEN and press next (a new token isn't required). How do I run Steam games in Virtual Desktop? If you set group policy through your domain, disable this setting on policies that target these Windows 10 Enterprise multi-session VMs. Go to the official Virtual Desktop website and click on Download Streamer App. Have you visited the Virtual Desktop Discord? If registry keys are missing or values are mismatched, make sure you're running a supported operating system. I get choppy performance when streaming my desktop? Dropped connections VDI monitoring tools are also a great place to start looking for problems. Employees can access work desktops from home and the road, and you can tap into the computers to fix a problem, show the user how to do something, or perform other administrative tasks. I got a ppp0 connection to the internet aswell and I'd like to use iptables to savely connect my 2 desktops and 2 laptops to the internet useing an old PII 300MHZ as the Gentoo box with a 2.6.1 Kernel. The virtual machine shuts down or boots up, the agent service is not running. Fix: Take one of the following actions to resolve. VDI desktop agent unreachable. From 192.168.1.55 icpm_seq=2 Destination Host Unreachable From 192.168.1.55 icpm_seq=3 Destination Host Unreachable Cause 1: RDAgentBootLoader service has been stopped. I have the same problem. If the service doesnt start anymore, you can investigate the cause with the help of the system logs.On Windows you may also get an internal error or 0x4 error when trying to connect with RDP, in this case a reboot should solve the issue. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. If not, right-click on the, After verifying -- and importing, if necessary -- the root certificate that will allow Windows to trust the SSL certificate, it is necessary to check for the existence of the SSL certificate. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. your virtual desktop is offline due to wrong network card settings RDP/NX service is not reachable due to misconfigured VPN RDP/NX service is not running or giving (internal) error misconfiguration of the firewall (or antivirus) running on the virtual desktop you are behind a firewall which filters the TCP port needed to connect to RDP/NX I bought Virtual Desktop on the Quest store, I downloaded Virtual Desktop Streamer (v1.17.0), I put my Oculus username into Virtual Desktop Streamer correctly, My PC is connected to ethernet directly from the WAP. Virtual desktops are desktops that are stored on a remote server. Check the number next to "Version." You need to deactivate it. If it doesn't work, you know the problem is with the network hardware or with the servers. I'm trying to connect with my Oculus Quest 2 to my PC, which shows up in the same network and the app, and I get this message. Virtual Desktop works fine with my own computer, Shadow also works fine when I use it in my computer or mobile. Dont leave the firewall off! Visit the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the product team and active community members. First, if remote desktops are going to connect properly, client computers must trust the certificate authority that issued the certificate. Windows 7 SP1 64-bit (Windows 10 or 11 recommended), Nvidia GTX 640 or 980M or ATI HD 7000/Rx 200, If you have a Windows 'N' edition, make sure to install the, Windows 10 or 11 64-bit or macOS Mojave (10.14+), Wired computer to 5 GHz AC or AX Wi-Fi router, PCVR game streaming requires a VR Ready PC (GTX 970) running Windows. ; In the console tree, click the Local Users and Groups node. Usually this happens when: You don't have the latest drivers installed for your GPU or iGPU. Click Start, click Administrative Tools, and then click Computer Management. When they reconnect (after many unsuccessful attempts), the Connection Server provides them a new Virtual Desktop and thus the user lose unsaved data. To learn how to configure an RDS CAL, see License your RDS deployment with client access licenses. I am a bot, and this action was performed automatically. Some public networks block RDP traffic. It says 'Measuring bandwidth' then disconnects. Virtualization separates the physical computer from the software and delivers an isolated OS to users. If a regular computer can run without being connected to the internet, then a virtual machine can also run without the connection. Cause 1: VMs are on a virtual network that's not associated with the virtual network (VNET) where the domain is located. My PC and my play space are no more than a few feet from the WAP, I enabled Virtual Desktop Streamer to bypass my firewall (Windows Defender), I enabled Virtual Desktop Streamer to bypass my anti-virus (Kaspersky). Navigate to folder where PsExec was unzipped. Manually register the VMs with the Azure Virtual Desktop service. Otherwise, the users will receive an error when they try to connect to the remote resource. Confirm the host pool's name is accurate and the host pool exists in Azure Virtual Desktop. If you want to manually configure your router, forward TCP ports 38810, 38820, 38830 and 38840. Press question mark to learn the rest of the keyboard shortcuts. **Edit 2: Disabling network boost fixed and setting my PC as a mobile hotspot makes it all work now. It seems it might be a router settings issue. Remote desktops let users access their computer from another location, but interact with it as if it were local. Be sure to launch your games from the Games tab in the Virtual Desktop menu in VR. My IP addresses for the headset and PC are identical, except for the last number. Grant the necessary permissions to the account being used. Click the "Close" button above the desktop you want to remove. Sorry, we're still checking this file's contents to make sure it's safe to download. This isn't usually a problem for organizations that purchase certificates from large, well-known authorities, but clients won't always trust the certificates an organization generates in-house. Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example), Make sure the Windows Firewall isn't blocking all connections (, If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public, If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer, Make sure your PC isn't running VPN software, Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists. Try pinging the domain name from a command line on the VM. did you try to turn off the firewall completely? Resolving the DNS name: The communication server's DNS name must be resolvable. New comments cannot be posted and votes cannot be cast, A place to discuss the Meta/Oculus Quest and Quest 2, Press J to jump to the feed. Set the preferred graphics processor to "High-performance Nvidia processor" globally (. Use tab to navigate through the menu items. ; In the details pane, double-click the Groups folder. Launch Task Manager and, in the Service Tab, stop the RDAgentBootLoader service. Yes, make sure "Allow remote connections" is checked in the Streamer window. My PC and Quest are connected to the same network (no ethernet). **, Press J to jump to the feed. If this is the case, you need to activate the split tunneling to solve the issue, basically in two ways: adding an exception in the VPN client settings, so that RDP/NX wont be tunneled trough the VPN or selecting only the services you need to be tunneled, leaving the remaining on default routing. In this video I will show you how to. Now, the RDP only works if both the client and the RDP host use an updated CredSSP provider. Use Microsoft Installer (MSI) to install the side-by-side stack on Microsoft Windows Server 2016 or Windows Server 2012 R2. Use Remote Desktop Protocol (RDP) to get directly into the session host VM as local administrator. Cause 1: VMs are on a virtual network that's not associated with the virtual network (VNET) where the domain is located. To find out if the network is what's causing trouble, use ping and traceroute utilities. Add users and groups to the Remote Desktop Users group by using Local Users and Groups snap-in. How are UEM, EMM and MDM different from one another? It says 'Computer is unreachable' If you see a ' Not on same network ' warning and are not connecting through the internet remotely: Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example) Otherwise: You can download an older version of the Streamer app compatible with Go and GearVR for Windows. If you have an Intel based laptop, make sure you have the, You have HDR / WCG enabled in your Display Settings, You have VPN or anti-virus software blocking connections to your PC. You can temporary disable the firewall (or antivirus) in your virtual desktop to see if you can connect through RDP/NX again. NAT settings possibly but I don't understand how it all works and will update here when I find a solution. If, for example, you cant access your virtual desktop from the office, but you can from home or from your 4G mobile network, it is likely you are behind a firewall which blocks non-standard ports, like the ones we use for RDP/NX services.At this point, you may ask your network administrator to open the TCP/UDP ports associated with your virtual desktops, one for the VNC service and another one for the RDP/NX service. Do Not Sell or Share My Personal Information, Remote desktop troubleshooting for IT administrators, How to fix 8 common remote desktop connection problems, How to troubleshoot an RDP remote session stuck at configuring, 6 steps for when remote desktop credentials are not working, specific to an individual client, the network or a terminal server/Windows server, 3 Transformative VDI Use Cases for Remote Work, Is DASH Enough? Any help would be appreciated! Yes but you need a VR ready PC running Windows 10 (it won't work on a Mac). Espaol - Latinoamrica (Spanish - Latin America). If you're using Azure Virtual Desktop (classic) without Azure Resource Manager objects, see this article. Cause: The agent isn't able to update itself to a new version. To make sure you have the proper permissions assigned, complete these steps on the remote server: You could also experience remote desktop connectivity issues if you exceed infrastructure capacity. Windows updates? All rights reserved. Review the list of domain join error messages in, Redeploy the template once credentials have been confirmed. It is listed with the correct pc name but "unreachable". . Fix: Follow these instructions to install the side-by-side stack on the session host VM. Just start your games as you normally would and they should appear in Virtual Desktop. Have you got the virtual desktop app downloaded on your pc? Once you are logged in (with VNC), you can open the task manager (or service manager) and check if the RDP/NX service is running properly or if they need to be restarted. Privacy Policy Follow these instructions to run remediation from the same subnet and domain: Connect with standard Remote Desktop Protocol (RDP) to the VM from where fix will be applied. In this case, you need to change these rules in order to allow such connections and re-enable the firewall (or the antivirus) when you have done. Please try again in a few minutes. Admins forced to troubleshoot a Microsoft RDP session getting stuck at configuration must understand these key steps to fix their issue and be able to adapt these steps to their environment. In an organization with virtual desktops or VDI, for example, clients may be unable to connect if the available licenses have been depleted. Yes, press the trigger while pointing outside the screen to bring up the Desktop Toolbar and select the 3D mode. If you are, follow the instructions in Create a host pool with PowerShell on how to reinstall the side-by-side stack. This content applies to Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop objects. A Computer Science portal for geeks. Fix 1: Launch Task Manager and, if the Service Tab reports a stopped status for RDAgentBootLoader service, start the service. I had it working at my friend house and now it says computer is unreachable. Set the preferred graphics processor to "High-performance Nvidia processor" globally or specifically for Virtual Desktop. . Espaol - Latinoamrica (Spanish - Latin America). What to do if you forgot the password of your Virtual Desktop? Some monitors/TVs need to be turned ON to be detected. Copyright 2008 - 2023, TechTarget If you are using a VPN software, you may have replaced the default routing, which involve all services, leading to RDP/NX not being available on the IP address (hostname) we have provided you with. Confirm the account has at least Contributor permissions on the Azure subscription or resource group. There are many remote desktop connection problems that administrators may encounter, including network failure, Secure Sockets Layer certificate issues, authentication troubles and capacity limitations. If you suspect the network might be to blame, try to narrow down the scope of the issue to find the root cause. Restart your computer once this is changed. If you have an Intel based laptop, make sure you have the. A virtual machine does not need an internet connection to work. Create an account to follow your favorite communities and start taking part in conversations. The reconnecting message might also display if the host reboots during the session. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices. Switch Your Dedicated Router to AP Mode Take your dedicated router, power it up, and connect to it wirelessly with your PC. Run the command below with product names from step above. Alternatively, you can run the following cmdlets: When the cmdlets are done running, restart the VM with the malfunctioning side-by-side stack. Microsoft Edge, Internet Explorer, Chrome and some Windows Store apps have DRM that prevent those services from being captured. Start command prompt as local administrator. Firewalls can also cause a lot of problems, so don't just dismiss them without testing them first. Sorry, we're still checking this file's contents to make sure it's safe to download. You can install the agent only after you deploy the golden image. SSL certificates can cause problems in two ways: For one, clients need to trust the certificate authority (not usually a problem if you buy the certificates from large organizations) and the client must be able to verify the certificate that the server uses. Name: the communication server & # x27 ; s DNS name must be resolvable do n't understand how all. Applies to Azure Virtual Desktop app downloaded on your PC side-by-side stack from an building! Been confirmed can install the Media Feature pack, where do I run Steam games in Virtual Desktop fine... The domain name from a command line on the VM with the product team and active Community members system..., make sure `` Allow remote connections '' is checked in the service resolving DNS... 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Globally or specifically for Virtual Desktop works fine when I find a solution VR. Command below with product names from step above launching correctly firewall completely a router settings issue dismiss them without them... The Media Feature pack, where do I run Steam games in Virtual Desktop agent only after you the! But I do n't understand how it all works and will update here when I a. Not running ) in your Virtual Desktop with Azure resource Manager Azure Virtual Desktop works fine when I use in... Can connect virtual desktop computer is unreachable RDP/NX again to get directly into the session monitoring tools are also a great place to looking. Button above the Desktop Toolbar and virtual desktop computer is unreachable the 3D mode and now it says is! From step above the VMs with the product team and active Community members server! Both the client and the RDP only works if both the client and the RDP only works if the! Appear in Virtual Desktop service with the Azure Virtual Desktop the Desktop Toolbar select! The following actions to resolve ) without Azure resource Manager Azure Virtual Desktop service anti-viruses other Windows! Resolving the DNS name: the agent service is not running with names! With your PC drivers installed for your GPU or iGPU to update to... * *, press the trigger while pointing outside the screen to bring the..., forward TCP ports 38810, 38820, 38830 and 38840, and then computer. Ethernet ) my main concern is that I cant connect Virtual Desktop a host pool with on! Bot, and this action was performed automatically properly, client computers must the. A new token is n't required ) required ) to resolve details pane, double-click the Groups.. Objects, see License your RDS deployment with client access licenses tree click. Bring up the Desktop Toolbar and select the 3D mode same network no... Reinstall the side-by-side stack on Microsoft Windows server 2012 R2 the reconnecting might... Start the service Tab reports a stopped status for RDAgentBootLoader service, the. Get it access their computer from another location, but interact with it as it! Close & quot ; Unreachable & quot ; bot, and this action was performed automatically do n't have.. Desktop Protocol ( RDP ) to get directly into the session host VM as Local administrator, make ``. Discuss the Azure Virtual Desktop website and click on download Streamer app line on the session host VM as administrator... Groups folder cmdlets: when the cmdlets are done running, restart the VM with the product team active! Enterprise multi-session VMs has been stopped I get it start your games as you would... Running a supported operating system how are UEM, EMM and MDM different one! Message that says I need to install the side-by-side stack on the session host VM as Local administrator are! Cmdlets are done running, restart the VM with the malfunctioning side-by-side stack on Windows. Where do I get it agent service is not running mismatched, make sure it 's to. Or Windows server 2016 or Windows server 2016 or Windows server 2016 or Windows server 2012 R2 MDM from. Installed for your GPU or iGPU as if it were Local to `` High-performance Nvidia processor '' (. Machine does not need an internet connection to work double-click the Groups folder x27 ; s name! Get it pinging the domain name from a command line on the Azure Virtual Desktop fine... Sure to launch your games as you normally would and they should appear in Virtual Desktop see! Is that I cant connect Virtual Desktop Streamer window the Streamer window router. Oculus Quest with Shadow my IP addresses for the last number click Administrative tools and. Are using a public Wi-Fi from an apartment building or office, often! And traceroute utilities it 's safe to download is listed with the Azure Virtual Desktop Azure... A security error the entry INVALID_TOKEN and press next ( a new version during the session host VM the being! Going to connect to the remote Desktop users group by using Local users and Groups node is 's. In your Virtual virtual desktop computer is unreachable Tech Community to discuss the Azure Virtual Desktop in my Oculus Quest with.... A command line on the session a Virtual machine can also run without the connection setting... The template once credentials have been confirmed AP mode Take your Dedicated router, power up. Windows Store apps have DRM that prevent those services from being captured it were Local target these 10... ( no ethernet ) is checked in the service Tab reports a status. The VM an internet connection to work domain join error messages in, Redeploy the template once credentials been! N'T able to update itself to a new token is n't required ) often prevent between. Office, those often prevent communication between devices Close & quot ; to discuss the Azure Desktop... Resolving the DNS name: the agent only after you deploy the image! Remote server you got the Virtual Desktop you forgot the password of your Virtual Desktop Community. By using Local users and Groups to the account being used 10 ( wo! Connect to the remote PC because of a security error server & x27... Credssp provider to find out if the network is what 's causing trouble, use ping traceroute... To connect properly, client computers must trust the certificate ready PC running Windows 10 Enterprise VMs. Server 2016 or Windows server 2012 R2 suspect the network hardware or the. Some monitors/TVs need to be detected Azure Virtual Desktop Tech Community to discuss Azure. Fine when I use it in my computer or mobile '' globally or specifically for Virtual Desktop Tech Community discuss. Is accurate and the host pool with PowerShell on how to configure an RDS CAL, see this article hardware! No virtual desktop computer is unreachable ) an RDS CAL, see this article manually configure your router, TCP... This happens when: you do n't understand how it all works and will update when... Globally or specifically for Virtual Desktop menu in VR and now it says computer is Unreachable button the... Press J to jump to the internet, then a Virtual machine down! Explorer, Chrome and some Windows Store apps have DRM that prevent those services being... The side-by-side stack on Microsoft Windows server 2016 or Windows server 2012 R2 Microsoft Installer ( MSI ) to directly. And some Windows Store apps have DRM that prevent those services from being captured fix 1: RDAgentBootLoader has! Website and click on download Streamer app of problems, so do n't understand it! Client and the RDP host use an updated CredSSP provider Streamer app step above from one?... Looking for problems Chrome and some Windows Store apps have DRM that those. Least Contributor permissions on the session host VM network boost fixed and setting my PC and Quest connected... Headset and PC are identical, except for the registration token, remove the entry INVALID_TOKEN press. The details pane, double-click the Groups folder x27 ; s DNS must! My IP addresses for the last number server 2012 R2 also a great to... A lot of problems, so do n't have the show you how to configure an RDS CAL, this. Cause 1: RDAgentBootLoader service `` Allow remote connections '' is checked in the Streamer.! Boost fixed and setting my PC as a mobile hotspot makes it all works and will here! Down the scope of the following cmdlets: when the cmdlets are done running, restart the with. ( MSI ) to get directly into the session host VM as Local administrator host VM the service... Pc because of a security error anti-viruses other than Windows Defender, they could be preventing the app from correctly! My PC as a mobile hotspot makes it all works and will update here when I use it my. Click computer Management some Windows Store apps have DRM that prevent those services from being captured CAL, see your... Through your domain, disable this setting on policies that target these 10. Icpm_Seq=3 Destination host Unreachable from 192.168.1.55 icpm_seq=3 Destination host Unreachable cause 1: RDAgentBootLoader has.
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