The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The area has highly expansive soil that. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. I felt frustrated and ignored. Copyright 2022 Consumers Unified LLC. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. I am only posting this review to let others know the truth about dealing with this company. Looking for pool financing? We have a leaking pool pump, A hole on the side of our pool. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We were really pleased with how quickly it was done! Click HERE to watch our new show Passion For Splashin! A shipping, What is Mustard Algae In Pools? A pool build is a very stressful situation to begin with. Building a pool can add value to your home. Within two days our pool started to leak. Premier Pools & Spas accepts credit cards. Not even an apology. In fact our first meeting, **** the project manager said no let them clean up their work. Unsubscribe easily. ***** never informed **** or me about not getting a response from the survey company. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . The company is asking me for more money due to drainage. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. We are the largest inground pool builder in the United States with over 100+ locations nationwide. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Design Your Pool REQUEST A FREE QUOTE About Premier Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. There has been little progress the last three weeks. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. All of this information is needed for the ultimate transformation. "I'd finally had it," said Kasey. Seth does what he says he's going to do. It's way too much money to not finish the job but yet I'm still waiting. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. I mean unless you want to work with an unprofessional company. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Click HERE to watch our new show Passion For Splashin! Click below to learn more about each type. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Fast and easy online application. We would love the opportunity to build the pool your family has always dreamt of. Request a FREE quote HERE or call us at (855) 212-2210. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Request a FREE quote HERE or call us at (855) 212-2210. Over 500 pools and less than 1% complaints from customers during tremulous times. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. This is the worst pool company ever!! In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Get browser notifications for breaking news, live events, and exclusive reporting. March came and went, and again no contact. We've been waiting for this pool for over 6 months now. Premier Pools and Spas is a joke of a company. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Please run away form this company!!!!!!!!!!!!!!!! In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? He was a pleasure to work with; and always honest and respectful. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. They meet every Tuesday morning to go over all projects. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. They have excuses for everything and its never their fault as to why your pool is still not built. Currently on May 30, 2022 we finally got plaster. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. 6. Looking for pool financing? All they say is he refused to install it which is not the case. When she refused, Kasey says the operations manager called her and asked her to read her contract. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. "So I put a picture [of a pool] on my computer," said Michael. Start a Project View Popular Projects. Our project manager informed us that they would call the warranty department for the True Clear System. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. BBB Business Profiles are subject to change at any time. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. We seek the pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Request a FREE quote HERE or call us at (855) 212-2210. All the crews are there today to fix all her issues. We've reconnected with Premier this year, and I gotta admit. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Then the excitement begins! I'm sitting here September 2022 and my pool is still not done. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. We have failed inspection due to the drain not having a cover properly installed and safety handles. Extras: Premier Pools and Spas offers plenty. This field is for validation purposes and should be left unchanged. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Pending items listed below. The company specializes in luxury pools and custom-designed pools. Pool plans were completed by 3/18. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Rates may vary based on location, credit score, and loan amount. The company specializes in luxury pools and custom-designed pools. 2018 CBS Broadcasting Inc. All Rights Reserved. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. We strive to provide you with the best possible solution in the shortest amount of time. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Started with Premier Pools a year ago since then it has been nothing but a nightmare. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Business hours may be different today. Please fill out the form below and we'll be in touch as soon as possible. Well start sending you the news you need delivered straight to you. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Gunite, Fiberglass, Vinyl: Whats The Difference. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Mustard algae, also, What is pool coping? They all three stated they would finish the pool and resolve all of the issues. 11250 Pyrites Way Rancho Cordova, CA 95670. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. I do not have a customer by this name, address or phone number. How do you feel this experience could have been different? When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. It was AWFUL! / CBS Texas. Cameron was a great asset to us! The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I wish I could get half of my money back for the heartache, trouble, and our time. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. They wanted to just fill in the corner that they cracked and did not want to pull a permit. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. About. In between the hiring phases I was to have communication with their superintendent. Great experience with a great company. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Just finish! He contacted PP&S, who sent a worker to take a look. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Note that complaint text that is displayed might not represent all complaints filed with BBB. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Premier pool builders are hardworking, innovative, and detail-oriented. What is Mustard Algae & How Do I Remove It From My Pool. I have called and texted *** several times and never get a response or call back. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We'll get to know your dreams . The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Do Not USE This company to build your pool. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! file size: 10 MB. Worked with me and resolved the problem. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. ****No Response At all**** This is ONE example. Wed like your honest feedback and want to hear about your issue(s). Better communication. Once the pool design is approved, we begin to create your new private retreat. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Date of install once crew returned to fix installation issues was March 28, 2020. I have sent emails text messages and phone calls. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. He is unable to install it due to where Pinnacle/Franco Bros installed it. Hello Susan. Fast and easy online application. "They were excited about the whole design and everything," said Kasey. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Eventually *** ******* responded via email and details were given on the request with no follow up. See reviews below to learn more or submit your own review. Don't walkRUN from Premier Pools. the last one is being repaired. We are the largest inground pool builder in the United States with over 100+ locations nationwide. No one showed up and no contact from PPAS since then. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Their biggest complaint -- the installation of the cap for the edge of the pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. They do not return calls, voicemails or emails. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Pools and spas have been hot-ticket items for the last couple of years. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Experience: It has been in business for over 25 years and worked with thousands of customers. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Cloudflare is currently unable to resolve your requested domain. The experience was terrible, they were non-responsive and the quality of work was awful. What could we have done or do in the future to improve or change your perception? Priority being customers who are to the point they are hiring lawyers or filing complaints. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Contact us today to get started on your custom pool building project! I highly suggest going with a different company. Do not use a Premier Pools franchise to build your pool. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. He represented the couple in that case; he's also helping the Corcorans. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. 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