I agreed and yesterday was that day and NO ONE showed up. Write a review Sign in. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. $300 would've been the right price. We shall see if future maintance services run as smoothly as the 1st one. Yes, Parker & Sons offers free project estimates. Bonuses are not capped. I think a lot of people stick around because we make such good money. The coupler came loose and it needed to be taped back together. There is no cleaning staff. I woke up with a rainstorm in my living room after a pipe burst upstairs. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Thanks for the great recommendation! And it happen twice. Find out more about salaries and benefits at Parker & Sons. Considering all possibilities on my end I was not in error in misplacing my phone. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Took advantage of my elderly parents! Im still waiting! He was absolutely correct. They explained every single thing they did. I escalated my calls again and spoke with management person *********************. Must have the ability to self-start and take responsibility for work. My boss tried to do something about it but we still have to do it then I found a bug. The SRP rebates were supposed to take out some of the price pain. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. page 2. 21 complaints closed in the last 12 months. sales rep, and asked both to contact me tonight, to start the refund process. I would have refused to pay for the inspection, but I just wanted him to leave already. The sales people and technical staff were efficient and professional. Yelp users havent asked any questions yet about Parker & Sons. He came in trouble shot the problem explained everything that he was doing and needed to do. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Thank you. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Accursio was wonderful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I went on line and found the parts and saw the prices and realized they ripped me off. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Parker & Sons is here to help! -$19 Base Pay -Flexible Location -Breaks on chosen time. Visit the Solution Center to Explore Articles. Doesn't matter if you have install or not It helps us realize where we may fall short, although we have great intentions. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. This refund will arrive at ******************************* home in a check form. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. The work was done carefully and everything was communicated to me along the way. Now the second issue is talking to his manager 2. He put in the new faucet and in no time we had running water. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. He fixed half the issue and left I. The electrician recommended replacing two problematic ceiling fans. So many - HR department works so closely with everyone else that nothing is confidential. So $3250 for 8 hours of labor. Beat local competitors. You are in Phoenix. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. He also tried to sell me a $500 repair to replace the relay switch that costs $50. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. We also have a Tucson site. I would not recommend this company to my friends. Note that complaint text that is displayed might not represent all complaints filed with BBB. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Grow your business. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. They never call me back. He marked that he checked the filters, which he definitely hadn't. Need to schedule a repair? Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Report. The install takes, at most, 3 hours. This profile is powered by Birdeye. page 5. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. We used Parker several times and were happy. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Verify your email to use filters. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Parker & Sons is amazing. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Dont know his name, but u have Gem with him, working for ur company. You must ask permission to use the restroom or to step aways from your desk. ******************** Tucson has processed a refund as requested and send it via US Mail. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Came as scheduled. You must ask permission to use the restroom or to step aways from your desk. I told my boss and she told upper management but they got mad at us. Parker and Sons is a life savor. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Be the first to find this review helpful Helpful Share Join the Parker & Sons team News flash 'right to work' means you can fire anyone without giving reason. Mike was wonderful! Behavior contrary to these beliefs is not tolerated nor accepted. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Good. We're having the work done for $600 from another company. We feel like he really took advantage of us! Had these guys come out to fix a broken duct. Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. I woke up with a rainstorm in my living room after a pipe burst upstairs. The department is basically understaffed. Thanks, judy. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. We use dedicated people and clever technology to safeguard our platform. Everybody was friendly and courteous. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Customer service contacts and company information. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Easy, done. We are very happy. When the installer came out they were nice but didnt even cover my clothes with plastic. Called for service at 6:01 am, no tech on duty. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Reporter441233 Sign in to contact user. We also have a Tucson site. Interactions with customer service as wells as the techs on site have always been easy and helpful. Parker and Sons has reached out to the customer via phone and email. Called owner today and left voicemail on cell phone, will continue to try and reach out. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Heating. They were able to come out SAME DAY and get our AC back up and running. Never trust this company they are a bunch of thieves. They are professional and courteous. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. These are just a few examples: Dave at Parker and Sons came to my rescue. I never give 5 stars, they did nothing wrong to get 4. Parker & Sons is amazing. Over priced wanted to charge $1200 for replacement motor. I'll be sure to pass along your kind words of praise. Keep your family safe. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Absolutely phenomenal. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Parker and Sons is a life savor. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Outrageous. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. We're not your Average Joe! This is being addressed immediately and someone will reach out. They were able to come out SAME DAY and get our AC back up and running. 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