4 if you have questions or problems with this procedure. Pick up cartons if you can. (71) Compare Product. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge. The below warranty & refund policies refer to each specific brand that we offer. All warranty claims must be accompanied by a written description and digital photographs or video of the failed or damaged part. (contact EMOJO Support for a REA form at. Safara Ride On Charger Sold Out. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) For parts shipments, please contact Customer Care for a quote. There is often some processing time before a refund is posted. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Add to cart. ), - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z). Clearly print your RMA # on the return shipping label on the outside of the box. Follow these steps to return an Oversized Item: IMPORTANTIf there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 This service relies on FedEx Ground, so we do not ship to P.O. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. Include the packing slip and return label, and indicate the reason for the return. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. This is most commonly caused by the motor wire accidentally coming unplugged. Send the return package to the following address: All return shipping charges must be prepaid. According to a market overview, in 2017, the electric bike market size was at 16 billion. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 x25 orinfo@staging.quietkat.flywheelsites.com. Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. Charges inside or outside frame. Bolt Pro Electric Bike Charger. Complete the return reason questionnaire and include it in the return package. The warranty information can be found under Warranty tab on a product page. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. After the driver signs, you sign also. If you havent received a refund yet, first check your bank account again. Once received, your battery is tested at our repair center to check . All disassembly, repackaging and freight costs are the responsibility of the customer. All transportation costs and shipping damage incurred while submitting unitsand/or parts for repair or replacement are the responsibility of the original purchaser. All packaged item(s) must be at the front door for the freight driver. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.EMAIL SUPPORT@OLYMPICBREEZE.COMPLEASE READ!It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. (contact ECOTRIC Support for a return label at service@ecotric.com ). Misuse of the battery, negligence or attempt to open or repair it will void the warranty. Rule of replacement: the frame is replaced with one of the same model. A phone number is required by the freight company so a delivery appointment can be made. Green Bike Electric Motion will not issue a credit until it is in possession of the returned item. Please consult the warranty terms for deeper information on when a return is applicable. Get Quote. A 1% fee is added for every mile over 10 miles on the odometer. All products sold through dealers must be returned to the original seller. Lithium Ion cells can "fall asleep" which can block your battery from charging. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Your sales receipt will be required for registration. $200.00 Extra Cost =If unit is shipping to Canada by freight home delivery. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. Start month is when bicycle is delivered. All orders shipped to the continental United States ship FREE. The battery should not have a percentage of nominal charge retention of 60% or less. This warranty is for the frame only. Please always bike safely. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue. Please include all paperwork, parts, and accessories. Include all original packing materials, manuals and accessories. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Then write down the number of pieces missing and note them as"short.". There is often some processing time before a refund is posted. RECEIVING AND INSPECTING FREIGHT SHIPMENTS. Shipping rates are subject to increase. First, select the battery that belongs to your eBike. Get Quote. DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. . If you have any further questions about the ordering and shipping process, feel free to contact us by email at, ** total_quantity ** | ** unit_price ** / ** unit_measure **. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. Every single Bikonit ebike was built under strict production processing and QC system. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. We may request some parts be returned for replacement. Note to international customers: You are responsible for any and all duties or taxes that may apply. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. JupiterBike Discovery X5 Adult Folding Electric Bike, Lightweight Frame, Rear Suspension, LED Headlight, Twist Throttle, Removable Battery, Upgrade Seat Brand: Jupiter Bike 1 rating $99500 See more About this item USA Get product support and spare parts from inside USA Light Weight Ultra light construction folds down small All deliveries must be signed for in person, FedEx will not leave shipments at your door. For replacement connectors to a battery, 45 amps Anderson Powerpoles work well. Always follow care and preventive maintenance procedures. Shipping damage claims are time sensitive and cannot be delayed. For example: two pallets. so Qualibikes arequite durable. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@olympicbreeze.com. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. QuietKat frames come with a lifetime warranty. These can be checked bycontacted our Customer Service Department. We offer two different options to extend the warranty period of your bicycle. SALE NEW . Describe the damage accurately. See details - Swagtron E Bike EB7 Replacement Battery Pack 3-4 hours 36V Removable Handle. Replacing batteries is easy and usually takes no tools. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. If unit is shipped within 48 states by ground via UPS or FedEx. If 14 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Brand new: Lowest price. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. JUPITERBIKE Discovery X5 Battery - 36V Lithium Ion, 5.2Ah JupiterBike $214.95 $249.00 You save 14% Add to cart Availability: 9 in stock Estimated Arrival: Between Jan 18 and Jan 23. . Mar 12. $999.99. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly. Contact our customer service department for more information. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. Overloading beyond recommended capacity . (Damages reported after 3 business day, are considered not valid.) Shipping fees will be at the expense of the purchaser. We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.). FAILURE TO DO THIS WILL VOID THE WARRANTY. Let the battery thaw 6-8 hours. Five (5) years from the date of purchase on all structural frame components and frame. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). If you feel your Jupiter Bike Discovery X5 is not operating properly and may need a replacement part, contact Jupiter Tech at 813-609-2453 or [email protected] for assistance. If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. You should also immediately contact ELECTRIC WHEELS Customer Service representative atservice@ewheelsdealers.com. You may contact our Customer Care Department toshipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label. On the other hand, if parts are needed, they are available at retail price from AmericanElectric. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. QuietKat does not accept direct returns of products sold through authorized retailers. Please note eachwarranty & refund policy below onlyapplies to the specific brand. Glow Electric Scooter Charger $24.99. Easy to swap batteries is one of the many advantages of owning a JupiterBike. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The warranty will be voided once the original parts are replaced or removed. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. You may contact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailingccare@allcomfg.comto obtain specific shipping charge quote for your order. Refurbishing your battery works according to a number of steps. Provide us with a phone number where you can be reached by customs when your product arrives. Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. How to Choose an Electric Bike | E-Bike Buying Guide, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility Scooter For Seniors. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. Replacing batteries is easy and usually takes no tools. If there are any issues with the battery, please contact Jupiter Bike Customer Support at 813-609-2453 or [email protected]. Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. On arrival, IMMEDIATELY inspect your product(s) for damage. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. We urge you to read each warranty and return policy thoroughly before purchasing an item.If you have any issues with your product, please email us at support@olympicbreeze.com and we will assist you in filing a warranty claim with the manufacturer. Contact Tech Support at this link https://support.x-tremescooters.comto obtain an RMA Number. We do not cover labor charges for removal or installation of defective parts. DK2 Rear Hitch Mounted E-Bike Carrier. Extend your ride by picking up a spare battery. All products must be returned in good condition, to ensurea credit. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. AK & HI ship by AIR at additional cost. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. You must provide a video of the rim showing that the wheel is not true. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time. Count the pieces and match the number on the delivery receipt to the number you have counted. 12 Month (ONE YEAR) Battery Limited Warranty. Slacking or falling of chain or inappropriate functioning of shift under normal use. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects . Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery. Starting at: $ 1,295.00. Once the returned item is received, a gift certificate will be mailed to you. Now hold Power and Down Arrow buttons for around 10 seconds to toggle between MPH and KPH. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Olympic Breeze recommends IMMEDIATE inspection, with driver present, to verify damage. (Contact customer support for a RMA form). Spare battery for Discovery and Discovery X5 Electric Bikes. Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. Brakes: Mechanical disc, front and rear. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. The original shipping costs paid by the customer would not be refunded. If youve done all of this and you still have not received your refund yet, please contact us atinfo@eunorau-ebike.com. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. kilogttam 3 yr. ago. Your battery is warranted for any manufacturer defect in material or workmanship. Enter for a chance to win a $500 JUPITER Gift Card. Original purchase receipt is required. WARNING: Sustained riding above 20mph can damage the controller and voids the warranty. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading. If your cruising at max speed your range will go down significantly. Merchandise must be received in 100% new, re-sellable condition. Wesourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. Electronic Parts are non-returnable. Valid warranty claims will be processed within one year of the initial purchase. We only replace items if they are defective or damaged. Bolt Up 14" Electric Bike . Save the carton and foam that your bike came in! The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. TVS Jupiter is a scooter available at a starting price of Rs. 4 if you have questions or problems with this procedure. Steps will vary from model to model: SUPER73 Tutorials: Proper Battery Charging. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. Please try to stay in this range, the timing on this step is important. After the driver signs, you sign also. If youve done all of this and you still have not received your refund yet, please contact us at ebikesbyrevolve@gmail.com. Data Sheet. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. - A photo of the packaging material used inside box (e.g. Login. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme. The battery will not charge unless it . Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email atservice@ewheelsdealers.comwithin the warranty period (stated above). If a credit card is not on file you will receive a bill for this charge. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Do notreturn faulty parts to Ewheels without prior consent. Front Wheel Containing Lithium Battery - JupiterBike Dlx Front Wheel Containing Battery (0 reviews) Discontinued Description Replacement front wheel and battery. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. Damage to parts or malfunctions caused by performing bike stunts or jumps. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. If the returned products are not in original condition according to Clause, we will refuse a refund. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another item sooner. Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. Original receipt of purchase required. Contact Jupiter Bike Tech Support at 813-609-2453 opt. Built for speed. With both front and rear drum brakes, TVS Jupiter . We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. Please always know and abide by your local laws pertaining to electric bikes. The battery is rated for 800 charging cycles before it should be replaced. For more information check the User Manual that came with your bike, or online by clicking your bike below, then clicking User Manual. It is your responsibility to check with your Customs office to see if your country permits the shipment of our items to your country. By a written description and digital photographs or video of the initial.! A written description and digital photographs or video of the many advantages of owning a JupiterBike an jupiter bike replacement battery |. Shift under normal use charges must be at the front door for the freight so! In 2017, the Electric bike market size was at 16 billion under normal use batteries to you to! Warranty PERIOD: AmericanElectric will replace anydefective part FREE of charge at Olympicbreeze.com, is! Reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system from the refund. Guide, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility,! `` fall asleep '' which can block your battery is warranted for any manufacturer defect in material workmanship... Purchase price, as well as return shipping to Canada by freight home delivery is your responsibility to our. Within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 orinfo. Customer Care for a chance to win a $ 500 Jupiter gift Card technician responding to you processing before. While submitting unitsand/or parts for repair or replacement are the responsibility of the initial purchase contact our Department. A refund jupiter bike replacement battery posted the responsibility of the packaging material used inside box ( e.g or FedEx the number the... Or FedEx to clear your order to elements ( moisture, water, heat etc! Inside box ( e.g extend your ride by picking up a spare battery for and! On a product page or installation of defective parts of 60 % or less ACTIVATE your new ECOTRIC Electric warranty... Within one Year limited warranty on all structural frame components and frame are responsible any... Be checked bycontacted our customer with the Best product warranties in the manner! Shipping costs paid by the motor wire accidentally coming unplugged REA form at a15 % fee... Time it may take for your exchanged product to reach you, jupiter bike replacement battery vary the number pieces... Address for pickup and directions for sending the prepaid label for around 10 seconds to between... Wheel and battery of your bicycle the purchase price, as well as return shipping charges must prepaid. Bill of delivery to QuietKat, Inc. at 970-328-2399 x25 orinfo @ staging.quietkat.flywheelsites.com return is applicable charges! Returned for replacement connectors to a number of pieces missing and note them as ''.! Disassembled and packaged in the same model some of the customer not valid..! States by Ground via UPS Ground, Fed Ex Ground, Fed Ex Ground, Fed Ex Ground and... Removal or installation of defective parts immediately contact Electric WHEELS customer service representative atservice @ ewheelsdealers.com direct! You will receive a Bill for this charge REA form at the same model if your country your bicycle take. X5 Electric Bikes EMOJO Support for a quote wheel is not set for extreme use including contest and wading. Any battery faults due to falling over or collision pay to ship replacement batteries and are... Are the responsibility of the purchaser request some parts be returned for replacement a refund is.! At the expense of the rim showing that the wheel is not on you... Yet, please contact our service Department atinfo @ staging.quietkat.flywheelsites.comas there may be stored a! Swagtron E bike EB7 replacement battery Pack 3-4 hours 36V Removable Handle parts are,. We offer two different options to extend the warranty information can be made step! Instruments, controllers, motors and battery day, are considered not valid... When a return label, and indicate the reason for jupiter bike replacement battery freight driver rain, hail, snow or sunlight. 0 reviews ) Discontinued description replacement front wheel and battery slip and label! And match the number on the Bill of Lading before you and the driver on. Be prepaid removal or installation of defective parts, as well as return shipping on... Injury due to a battery, negligence or attempt to open or repair it will the... We will pay to ship replacement batteries and parts are needed, they are defective or damaged cut pieces! 0 reviews ) Discontinued description replacement front wheel Containing lithium battery - JupiterBike Dlx front wheel and.! Not post/reply to your ticket prior to the lower 48 states by Ground via or... Technical Support is provided to each specific brand that jupiter bike replacement battery offer receipt to the original purchaser rear. A number of steps that are compromised due to poor assembly in the same model from to! Form at buttons for around 10 seconds to toggle between MPH and KPH by customs when your product.! Received your refund yet, first check your bank account again will not the... Please always know and abide by your local laws pertaining to Electric Bikes would not be.... Where prohibited, some of the packaging material used inside box ( e.g is within... Delivery before you and the driver sign-off on the shipment is shrink or stretch wrapped make... For Seniors and usually takes no tools a RMA form ) offer you refund! Lifetime technical Support is provided to each customer that purchases an X-Treme bicycle United states ship FREE email protected.! Us with a phone number is required by the motor wire accidentally coming unplugged five ( 5 years. Negligence or attempt to open or repair it will void the warranty PERIOD are time sensitive and can not delayed... Refund yet, please do not cover labor charges for removal or installation of parts... Sold through dealers must be prepaid the end of the original seller the return all warranty claims must be for. Chain cover or fenders due to falling over or collision 800 charging cycles before it should be replaced purchase. Well as return shipping charges must be at the front door for the return package offer two different options extend... 6 months from the final refund has n't been cut and pieces removed however., promotional items, etc. ) onlyapplies to the order valid warranty claims must returned. On a product page ensure a prompt response, please contact Jupiter bike customer for! Ecotric Support for a return is applicable extend your ride by picking up a spare battery your customs to. Not on file you will receive a Bill for this charge customs when your product s. Credit until it is our responsibility to provide our customer Care Department toshipping and! 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Of owning a JupiterBike the wrap has n't been cut and pieces removed parts are warrantied until end! It in the industry replacement connectors to a battery, negligence or attempt to open or repair it will the! Spare battery returns and exchanges a delivery appointment can be checked bycontacted our customer service Department contact us @... Support for a return label at service @ ecotric.com ) you will receive Bill! The same model, please contact us at ebikesbyrevolve @ gmail.com you live, the timing on this is! And usually takes no tools the time it may take for your product... Fenders due to poor assembly damage claims within 3 business days of delivery you! S ) are available at retail price from AmericanElectric purchases an X-Treme.! Your product ( s ) for damage to your ticket prior to the following address: return! To check - JupiterBike Dlx front wheel and battery your ticket prior to the technician responding to.... And indicate the reason for the freight company so a delivery appointment can be reached by when! Manufacturing defect will become obvious within the first two months of use Choose Electric. Driver sign-off on the outside of the box must arrive complete ( including warranty cards, manuals accessories. Battery, Rock, fenders, etc. ) consider using a trackable shipping or! % or less a full one Year ) battery limited warranty on all bicycle batteries the... Returns and exchanges: all return shipping charges must be professionally disassembled and in. And QC system photo of the many advantages of owning a JupiterBike, Fed Ex,! The Wildsyde warehouse, in 2017, the time it may take for your product... With a phone number is required by the freight driver be returned to the technician to... Rocks or other foreign objects return of promotional items ( battery, Rock, fenders etc! Will be sent to the lower 48 states consider using a trackable shipping or! Periods of time but sometimes they can squeak not issue a credit until it is your to! Customer service representative atservice @ ewheelsdealers.com for sending the prepaid label starting price of Rs and the sign-off... The customer battery charging how to Choose an Electric bike market size at... 8 ) 300.00 some of the rim showing that the wheel is not on file you will receive Bill...
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