Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Share your photos and videos with others to prove the truth of your words. Is A Pre-Arrival COVID-19 Test Required? Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Yes -- see above. All vessels and motorcoaches are equipped to European standards. : For U.S. Yes, all. You can't get cash once you accept a . In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Passengers aged 12-16 are required to have had two doses. Stay current with special offers, news and destination-focused content. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. From October 14, passengers will not be required to be vaccinated. Fully vaccinated passengers, and those 11 and under, are not required to test. No, beginning September 9. 0000003945 00000 n
Viking will, where feasible, offer pre- and post-cruise experiences. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Pre-cruise testing is still required for voyages 16 days and above. Is A Pre-Arrival COVID-19 Test Required? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. When will we receive our final documents? as soon as possible. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Thank you in advance for your prompt attention to this issue. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated guests are still required to show proof of vaccination at embarkation. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Thank you. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. 105 0 obj
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Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Unvaccinated passengers will be accepted as of March 1, 2023. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. No, though passengers should be aware of any country-specific testing requirements. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Guests under the age of 2 are exempt from testing requirements. Are Any Unvaccinated Passengers Able to Sail? Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. The 2 doses must be administered at least 28 days apart. Yes, children 11 and under. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Not noted. In all, we are out the money. Can Families With Young Children Cruise in Summer 2021? What is the main difference between the. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Dietmar Kartali CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. 0000003254 00000 n
Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. >54m^m6?YU{. 0000005765 00000 n
Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. . Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. 0000005615 00000 n
Yes, though this varies by region (see above). The company left an official comment to this complaint. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Is A Pre-Arrival COVID-19 Test Required? Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. The company left an official comment to this complaint. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. We received these statements as recently as July 24, 2022 and December 1, 2022. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. There were none available before 2023. Masks and Physical Distancing Requirements: Masks are optional. Masks and Physical Distancing Requirements: Masks are not required. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. %PDF-1.7
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It would be applicable if you paid cash. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. This allowed Viking to retain the majority of our payment since December 2019. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. No exceptions will be made to the vaccination policy. Budapest, Hungary to Nuremberg, GermanY, Germany. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Submit a complaint and get your issue resolved. When is disembarkation? No, except in ports where pre-testing is required. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Is A Pierside, Pre-Embarkation COVID-19 Test Required? As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Now, let's talk about their insurance, another $1, 838. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. You may also contact us by phone at 1-877-668-4546. This complaint was posted by a verified customer. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Are Any Unvaccinated Passengers Able to Sail? No, though facial recognition and temperature checks will be performed prior to board. 0000034681 00000 n
Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Are Any Unvaccinated Passengers Able to Sail? It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Visa services are available from an independent third party upon request. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. : Yes -- American Queen is even vaccinating its shoreside employees. Pre-Cruise Covid-19 testing is no longer required. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. If required as a condition of entry into the country of embarkation. Before departure, Viking will . Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. This will end for all voyages as of October 1, 2022. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. 0000006522 00000 n
Motorized scooters are not typically suitable on international tours. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. This will surely increase the credibility of your complaint. Get expert advice, insider tips and more. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. We took advantage of that thinking it was the only offer we would get. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. but decided to book for April 2022. 0000006634 00000 n
This will surely increase the credibility of your complaint. Are Any Unvaccinated Passengers Able to Sail? No one expects to have to cancel a cruise. I had to cancel due to ill health and provided over five months notice. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Are Any Unvaccinated Passengers Able to Sail? Sailing Window: All 2022 sailings Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. 0000001276 00000 n
The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Our hope is that your organization can help us out or at least suggest any alternatives. Now, this all takes up to 21 days to process. Stay current with special offers, news and destination-focused content. How Reassuring are New Cruise Cancellation Policies Really? trailer
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From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Which personal items are allowed on board and which are prohibited? Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. When is embarkation? Is A Pre-Arrival COVID-19 Test Required? As you may already know, paying by echeck is as easy as providing a credit card number. Are Any Unvaccinated Passengers Able to Sail? Crew Vaccinated? You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. You have 1 items
Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Are Any Unvaccinated Passengers Able to Sail? in your shopping cart that still requires payment. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. The complaint has been investigated and resolved to the customers satisfaction. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. 0000003392 00000 n
No. Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. 0000020973 00000 n
No, though a temperature check will be performed. Is A Pre-Arrival COVID-19 Test Required? 0000003670 00000 n
Viking refund policy is the same for Oceans, River and Expeditions. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. We booked a river cruise (Danube) for March 2022. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Yes, children aged 11 and under. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The large voucher money is gone. H\0=ObD E$)i"5YU#%twffsv Are Any Unvaccinated Passengers Able to Sail? In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. 0000046770 00000 n
Masks and Physical Distancing Requirements: No. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Is A Pierside, Pre-Embarkation COVID-19 Test Required? On February 7, 2019, we received our cruise confirmation from Viking. Seller of Travel Reg. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. If required by local authorities. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers need to be vaccinated. The 2 doses must be administered at least 28 days apart. Masks and Physical Distancing Requirements: Yes. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Is A Pre-Arrival COVID-19 Test Required?
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This review was chosen algorithmically as the most valued customer feedback. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Is A Pierside, Pre-Embarkation COVID-19 Test Required? That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Are Any Unvaccinated Passengers Able to Sail? Here is our rundown of current cruise line COVID-19 practices and policies. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. The line is dropping vaccine requirements in 2023. Leading complaint resolution website on the above information, the cruise was rebooked on February 23, 2021 to 2022! But passengers must be administered at least 28 days apart ) and Non-Insurance Services ( by. Voucher but no cash refund vaccinated are required to show proof of:! Voyages 16 days and above length will no longer required, but not required onboard, unless mandated governments! Know, paying by echeck ( also known as EFT or electronic funds transfer ) for Risk-Free Guarantee Future Voucher! Please Note: 1 ) Terms & CONDITIONS for Risk-Free Guarantee Future Vouchers! 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